Privacy Policy

1. Overview

Your privacy is very important to us. This Privacy Policy explains how Cityscape Cleaning Crew LLC (“the Company,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or book residential cleaning services through our platform.

2. Information We Collect

We may collect the following information:

Personal information such as your name, address, email, and phone number when you create an account or make a booking.
Payment information processed securely through third-party payment processors. We do not store full credit card numbers.
Service details such as property type, date, and special instructions.
Usage data such as IP address, browser type, and interactions with our website, collected via cookies or analytics tools.

3. How We Use Your Information

We use personal information to:

Process and manage bookings.
Communicate with you about your appointments or inquiries, including by email, phone, and text message.
Match you with independent cleaning professionals.
Improve our services and website experience.
Comply with legal requirements and prevent fraudulent activity.

We do not sell or rent your personal information to third parties.

We may share your information only as necessary to provide our services:

With independent contractors (Cleaners) who need limited details to complete your booking.
With third-party providers such as payment processors, analytics services, advertising platforms, and customer support tools. All third parties are required to handle data securely and use it only for the intended purpose.

We do not sell, rent, or share your mobile phone number or text-message consent with third parties or affiliates for their own marketing purposes.

5. Text Messaging (SMS)

When you provide your mobile number and book a service, you consent to receive text messages from us related to your bookings, such as appointment confirmations, reminders, and service updates. If you opt in separately, we may also send occasional promotional messages.

Message frequency varies based on your activity with us.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
Opting out of text messages will not affect your ability to book services through other channels.

As noted above, your mobile information and messaging consent are never shared with third parties for their marketing purposes.

6. Data Retention

We retain personal information only as long as needed to fulfill service purposes, meet legal obligations, or resolve disputes. When information is no longer required, we securely delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at contact@cityscapecleaningcrew.com. You can also opt out of marketing communications at any time, including by replying STOP to text messages or using the unsubscribe link in our emails. We will respond to verified requests within a reasonable timeframe and as required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, track usage patterns, and personalize content. We also use third-party advertising and analytics technologies, including the Meta (Facebook) pixel, to measure the performance of our advertising and to show relevant ads to people who have visited our site.

You may disable cookies through your browser settings, though this may affect site functionality. You can also manage ad-targeting preferences through the settings offered by the relevant advertising platforms, such as Meta's ad preference controls.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If we learn that we have collected such information, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. The latest version will always be available on this page with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Cityscape Cleaning Crew

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