Legal
Privacy Policy
Effective Date: September 30, 2026
Cityscape Cleaning Crew respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you when you use the Cityscape Cleaning Crew website and related services.
By using Cityscape Cleaning Crew, submitting information through our website, applying as a cleaner, requesting a cleaning, booking a service, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Cityscape Cleaning Crew helps homeowners find, compare, select, and book independent residential cleaning professionals.
We may also provide related services such as cleaner profiles, homeowner requests, communication assistance, booking coordination, customer support, and access to third-party booking or payment tools.
For privacy questions, you can contact us at:
2. Information We Collect
We may collect information that you provide directly to us, information generated through your use of the website, and information received from service providers or other sources.
The specific information we collect depends on how you use Cityscape Cleaning Crew.
3. Information From Homeowners
When you request or book cleaning services, we may collect information such as:
- First and last name
- Email address
- Phone number
- Service address
- City or service area
- Postal code
- Property type
- Number of bedrooms and bathrooms
- Approximate square footage
- Cleaning frequency
- Preferred days and times
- Cleaning priorities
- Information about pets
- Information about the condition of the home
- Notes or special instructions
- Cleaner preferences
- Selected cleaner
- Pricing information
- Booking details
- Communication history
- Customer support inquiries
- Feedback and reviews
We may also collect information you voluntarily provide in free-text fields.
Please avoid submitting highly sensitive personal information that is not necessary for us to provide the service.
4. Information From Cleaners
If you apply to become or participate as a cleaner, we may collect information such as:
- Name
- Email address
- Phone number
- Profile photograph
- Residential cleaning experience
- Employment or business experience relevant to cleaning
- Service areas
- Availability
- Recurring hourly rate
- Cleaning services offered
- Supplies and equipment information
- Transportation information
- Profile biography
- Past-work photographs or videos
- Reviews or references
- Insurance information
- Background screening information
- Identity verification information where required
- Application responses
- Onboarding information
- Communication with Cityscape Cleaning Crew
- Information about homeowner opportunities
- Cleaner account activity
We may request additional information where reasonably necessary for onboarding, safety, compliance, or service quality.
5. Background Screening and Identity Information
Certain cleaners may be required to complete background screening or identity verification.
Where possible, screening may be handled by a third-party provider.
Cityscape Cleaning Crew may receive information such as:
- Whether screening has been completed
- Whether applicable requirements were satisfied
- Screening status
- Identity verification status
We do not necessarily receive or retain every underlying document or piece of information used by the screening provider.
Third-party screening providers may have their own privacy policies and terms.
6. Insurance Information
We may collect information necessary to confirm cleaner insurance requirements, including:
- Insurance provider
- Coverage amount
- Policy status
- Expiration date
- Proof of insurance
We use this information to verify that cleaners meet applicable participation requirements.
7. Booking and Payment Information
When you book a cleaning, payment and booking information may be collected by a third-party booking or payment provider.
Information may include:
- Name
- Contact information
- Billing information
- Booking amount
- Payment status
- Transaction identifier
- Booking date and time
- Selected cleaner
- Service address
- Cancellation or rescheduling information
We generally do not directly store full payment card numbers.
Payment card information may be collected and processed directly by the applicable third-party payment processor.
We may receive limited payment information such as transaction status, last four digits of a card where provided by the processor, or payment confirmation.
8. Communications
If you contact us by phone, email, text message, contact form, or another communication channel, we may collect and retain information about that communication.
This may include:
- Your name
- Contact information
- The content of your message
- Which cleaner you are asking about
- Call request details
- Dates and times of communication
- Customer support notes
- Follow-up information
We may use this information to respond to your inquiry, coordinate services, improve support, and maintain records related to your request.
9. Information Collected Automatically
When you use our website, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring page
- Approximate location derived from IP address
- Date and time of access
- Time spent on pages
- Links clicked
- Form starts and completions
- Cleaner profiles viewed
- Booking links clicked
- Other website interaction data
This information may be collected using cookies, pixels, analytics tools, server logs, and similar technologies.
11. Analytics
We may use analytics services to better understand how visitors use the website.
Analytics information may include:
- Page visits
- Traffic sources
- Device information
- Form conversion activity
- Cleaner profile views
- Booking-link clicks
- Call-request submissions
- General website engagement
We use this information to improve the website, understand customer needs, and evaluate our services.
Our Windsor website uses the Meta Pixel (from Meta Platforms, Inc.) to measure how well our advertising works: for example, whether a visit from an ad led to a cleaning request or a booking request. The pixel records page views and these conversion steps along with a cookie identifier; we do not send your name, contact details or address to Meta through it. You can limit this through your browser's cookie settings, and through your Meta ad preferences.
12. How We Use Personal Information
We may use personal information to:
- Provide and operate the website
- Process homeowner cleaning requests
- Match homeowners with suitable cleaners
- Display cleaner profiles
- Help homeowners compare cleaner options
- Show pricing information
- Coordinate first-cleaning bookings
- Process or facilitate payments
- Manage cleaner applications and onboarding
- Verify cleaner requirements
- Communicate with homeowners and cleaners
- Respond to customer support inquiries
- Coordinate requested calls or communications
- Send booking-related notifications
- Prevent fraud and misuse
- Maintain safety and security
- Troubleshoot technical problems
- Improve our website and services
- Analyze service performance
- Maintain business records
- Comply with legal obligations
- Enforce our Terms of Service
- Protect the rights, safety, and property of Cityscape Cleaning Crew, homeowners, cleaners, and others
13. How We Use Homeowner Information for Cleaner Matching
Information about a homeowner's property, schedule, service area, frequency, and preferences may be used to determine which cleaners may be appropriate options.
Relevant information may be used to consider factors such as:
- Cleaner service area
- Cleaner availability
- Requested cleaning frequency
- Home size
- Timing preferences
- Pet compatibility
- Services offered
- Other practical service requirements
Matching does not guarantee that a particular cleaner will be available or accept a request.
16. Service Providers
We may share information with third-party service providers that help us operate Cityscape Cleaning Crew.
These providers may assist with:
- Website hosting
- Booking
- Scheduling
- Payment processing
- Email delivery
- Text messaging
- Analytics
- Customer support
- Background screening
- Identity verification
- Fraud prevention
- Data storage
- Website security
- Other operational services
These providers may process personal information only as necessary to provide their services, subject to their own terms, privacy practices, and contractual obligations where applicable.
17. Third-Party Booking and Payment Services
We may use third-party services to manage bookings, scheduling, payments, or notifications.
When you are redirected to or interact with a third-party service, information you provide may be collected directly by that provider.
The provider's privacy policy may apply to its collection and use of information.
Cityscape Cleaning Crew is not responsible for the privacy practices of independent third-party websites or services.
We encourage you to review their privacy policies.
18. Legal and Safety Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests, court orders, or legal processes
- Protect the safety of homeowners, cleaners, staff, or others
- Investigate suspected fraud or illegal activity
- Enforce our Terms of Service
- Protect our legal rights
- Respond to emergencies
- Investigate complaints or incidents
We may also disclose information to insurers, professional advisers, or authorities where appropriate.
19. Business Transfers
If Cityscape Cleaning Crew is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Where required, we will handle such information in accordance with applicable law.
20. Marketing Communications
Where permitted by law, we may send communications about:
- Cleaning services
- Cleaner opportunities
- Promotions
- Service updates
- New locations
- Relevant offers
We will provide an unsubscribe option for promotional email communications where required.
You may still receive transactional or service-related communications after unsubscribing from marketing messages.
Examples include booking confirmations, service notices, account messages, and responses to requests you submitted.
21. Text Messages
If you provide a phone number and consent to receive text messages, we may send texts relating to:
- Cleaning requests
- Booking coordination
- Call requests
- Customer support
- Service updates
- Reminders
- Other communications you have requested or consented to receive
Message and data rates may apply depending on your mobile provider.
Consent to marketing text messages is not required as a condition of purchasing services unless explicitly stated and legally permitted.
You may ask us to stop promotional text messages where applicable.
Operational messages related to an active request or booking may still be sent where permitted by law.
22. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing services
- Maintaining booking and transaction records
- Resolving disputes
- Maintaining safety and fraud-prevention records
- Managing cleaner profiles
- Complying with legal obligations
- Enforcing agreements
- Maintaining legitimate business records
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
23. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
These may include measures such as:
- Access controls
- Password protection
- Secure hosting
- Encryption where appropriate
- Limited access to sensitive information
- Use of established third-party service providers
No system can guarantee absolute security.
You are responsible for protecting your own account credentials and notifying us if you believe your account or information has been compromised.
24. Your Privacy Choices
Depending on applicable law and the circumstances, you may have choices relating to your personal information.
These may include the ability to:
- Update information
- Correct inaccurate information
- Request access to certain information
- Withdraw certain consent
- Unsubscribe from marketing communications
- Ask questions about how information is used
- Request deletion of certain information where applicable
Some requests may be subject to legal exceptions, recordkeeping requirements, identity verification, or other limitations.
25. Access and Correction Requests
If you believe information we hold about you is inaccurate or you would like to request access to personal information, contact us at:
We may need to verify your identity before completing certain requests.
26. Withdrawal of Consent
Where our collection, use, or disclosure of information is based on consent, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services.
For example, if you do not allow us to use your service address or contact details, we may not be able to coordinate a cleaning.
27. Children's Privacy
Cityscape Cleaning Crew is intended for adults.
Our services are not directed to children under 18.
We do not knowingly collect personal information from children for the purpose of allowing them to book cleaning services or participate as cleaners.
If you believe a child has provided personal information to us improperly, contact us.
28. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, security, or privacy practices of third-party websites.
Visiting a third-party website is subject to that provider's own policies and terms.
29. International Processing
Some third-party service providers may process or store information outside Ontario or outside Canada.
As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities in that jurisdiction where legally required.
Where appropriate, we use service providers and safeguards consistent with applicable privacy obligations.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we may update the effective date at the top of the policy.
If changes are material, we may provide additional notice where appropriate or required by law.
We encourage users to review this Privacy Policy periodically.
31. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:
Effective Date: September 30, 2026