Terms of Service

1. About Cityscape Cleaning Crew

Cityscape Cleaning Crew helps homeowners find, compare, select, and book independent residential cleaning professionals.

Depending on the location and service offered, Cityscape Cleaning Crew may provide features including:

• Collecting homeowner cleaning requests
• Displaying cleaner profiles
• Showing cleaner experience, availability, service areas, pricing, reviews, and other information
• Helping homeowners compare cleaner options
• Facilitating initial cleaning bookings
• Assisting with communication between homeowners and cleaners
• Providing customer support
• Using third-party providers to facilitate scheduling, booking, payments, notifications, or related services

Unless explicitly stated otherwise, cleaners displayed through Cityscape Cleaning Crew are independent service providers and are not employees of Cityscape Cleaning Crew.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use Cityscape Cleaning Crew.

By using the service, you represent that the information you provide is accurate and that you have authority to request cleaning services for the property provided.

3. Homeowner Requests

Homeowners may be asked to provide information about their home and cleaning needs, including:

• Address
• Property type
• Bedrooms and bathrooms
• Approximate square footage
• Cleaning frequency
• Preferred schedule
• Cleaning priorities
• Pets
• Property condition
• Access instructions
• Other relevant information

You are responsible for providing accurate and complete information.

Pricing, cleaner availability, and cleaner matches may be based on the information you provide.

If the information provided is materially inaccurate or incomplete, pricing, availability, or service may need to be adjusted.

4. Cleaner Profiles

Cleaner profiles may include information such as:

• Name and photograph
• Cleaning experience
• Recurring hourly rate
• Availability
• Service area
• Cleaning services offered
• Supplies or equipment
• Past work
• Reviews
• Background screening status
• Insurance status
• Other relevant information

Some information is supplied directly by cleaners.

Cityscape Cleaning Crew may review information provided by cleaners, but we cannot guarantee that every statement made by a cleaner will remain accurate at all times.

Homeowners should review the information available to them before selecting a cleaner.

5. Independent Cleaners

Cleaners using Cityscape Cleaning Crew operate as independent professionals.

Cleaners generally control aspects of their own business, including their recurring hourly rate, availability, service area, and the services or supplies they offer.

Cityscape Cleaning Crew does not guarantee that a particular cleaner will accept a cleaning request or remain available for future service.

The homeowner chooses which available cleaner they wish to book.

6. First Cleaning Pricing

The first cleaning may be priced using a flat rate.

The flat rate may be based on information about the home and requested service, including property size, number of bedrooms and bathrooms, condition, cleaning frequency, and other relevant factors.

The price shown to the homeowner before booking is the applicable price for that first cleaning, subject to any disclosed changes required because the information originally provided was materially inaccurate or the scope of work changes.

The first cleaning flat rate is separate from the cleaner's recurring hourly rate.

7. Recurring Cleaning Pricing

Cleaners may set their own recurring hourly rate.

The recurring hourly rate displayed on a cleaner's profile is intended to help homeowners compare cleaners and understand the cleaner's ongoing pricing.

The total cost of a recurring cleaning may depend on the amount of time required, the agreed scope of service, and any arrangement made between the homeowner and cleaner.

Cityscape Cleaning Crew does not guarantee that every recurring visit will take the same amount of time.

8. Promotions and Discounts

Cityscape Cleaning Crew may occasionally offer discounts or promotions.

Promotions may:

• Apply only to certain services
• Apply only to first cleanings
• Have an expiration date
• Be limited to certain customers or locations
• Be subject to additional conditions

Promotions cannot be combined unless explicitly stated.

Cityscape Cleaning Crew may modify or end a promotion at any time, subject to applicable law and any commitments already made to customers.

9. Booking

After selecting a cleaner, homeowners may be directed to a booking system operated by Cityscape Cleaning Crew or a third-party service provider.

You are responsible for reviewing the booking details before confirming.

Booking information may include:

• Cleaner
• Date
• Time
• Service address
• First cleaning price
• Cleaning frequency
• Payment information
• Cancellation terms

A booking is not confirmed until you receive confirmation through the applicable booking system.

10. Payment

Payments may be processed through a third-party payment or booking provider.

By providing payment information, you authorize the applicable provider and Cityscape Cleaning Crew to process charges associated with your booking in accordance with the amount presented to you.

Cityscape Cleaning Crew does not directly store complete payment card information unless specifically stated.

Additional terms from the applicable payment provider may also apply.

11. Communication Before Booking

Homeowners who have questions about a cleaner before booking may contact Cityscape Cleaning Crew.

We may assist with questions regarding:

• Cleaner availability
• Supplies
• Pets
• Cleaning expectations
• Scheduling
• Special requests
• Other service-related concerns

Where appropriate, we may help coordinate communication between the homeowner and cleaner.

Providing a communication option does not guarantee that a cleaner will be available for a call or that they will accept a booking.

12. Access to the Property

Homeowners are responsible for providing safe and reasonable access to the property at the scheduled time.

This may include:

• Being present
• Providing a door code
• Providing lockbox access
• Arranging access with a building concierge
• Other mutually agreed arrangements

Homeowners should not provide access information publicly or through insecure channels.

If a cleaner cannot access the property at the scheduled time, cancellation or rescheduling fees may apply.

13. Pets

Homeowners must disclose pets where requested and take reasonable precautions to ensure cleaners can safely perform the service.

If a cleaner reasonably believes that an animal presents a safety risk, they may decline to enter or may stop the cleaning.

14. Safe Working Conditions

Homeowners must provide a reasonably safe environment for cleaners.

Cleaners are not required to perform work involving unsafe conditions, including situations involving:

• Hazardous materials
• Biohazards
• Human or animal waste beyond ordinary household cleaning
• Pest infestations presenting a health risk
• Unsafe structures
• Aggressive animals
• Illegal activity
• Conditions that reasonably threaten the cleaner's safety

Additional specialist services may be required for certain conditions.

15. Cleaning Expectations

Cleaning results can vary depending on the condition of the property, available time, requested service, materials, surfaces, and other factors.

Cityscape Cleaning Crew and cleaners cannot guarantee that every stain, mark, odour, buildup, or defect can be removed.

Existing damage, permanent stains, wear, discolouration, and other conditions may remain after cleaning.

16. Property Damage

If you believe damage occurred during a cleaning, contact Cityscape Cleaning Crew as soon as reasonably possible and provide:

• A description of the issue
• Photographs if available
• The date of the cleaning
• The cleaner involved
• Any relevant supporting information

We may assist in communicating with the cleaner and reviewing the matter.

Independent cleaners may maintain their own liability insurance.

The availability of insurance does not guarantee that any particular claim will be accepted or paid.

17. Background Screening and Insurance

Cityscape Cleaning Crew may require cleaners to complete certain screening and insurance requirements before being made available to homeowners.

Where indicated on the website, these may include:

• Background screening
• Identity verification
• Liability insurance
• Experience review

Screening reduces certain risks but cannot eliminate them.

A screening badge or insurance badge is not a guarantee of future conduct, quality, reliability, or suitability.

18. Reviews and Past Work

Cleaners may display reviews, photographs, videos, or other examples of previous work.

Some content may come from customers served before the cleaner joined Cityscape Cleaning Crew.

Users must not submit false, misleading, defamatory, fraudulent, or unlawful reviews or content.

Cityscape Cleaning Crew may remove content that violates our policies or that we reasonably believe is misleading, abusive, fraudulent, or unlawful.

19. Recurring Relationships

The service is designed to help homeowners find cleaners they may wish to continue working with for weekly, biweekly, or monthly cleaning.

Future recurring arrangements may depend on cleaner availability, homeowner needs, pricing, scheduling, and the arrangements agreed between the parties.

Cityscape Cleaning Crew does not guarantee continued availability of any cleaner.

If a cleaner becomes unavailable, homeowners may contact us and we may assist in finding another available cleaner.

20. Cancellations and Rescheduling

Cancellation and rescheduling rules may be displayed during the booking process.

Homeowners are responsible for reviewing those rules before confirming a booking.

Depending on how close the cancellation is to the scheduled cleaning, a fee may apply.

Cleaners may also occasionally need to cancel or reschedule because of illness, emergencies, weather, transportation issues, or other circumstances.

Where reasonably possible, Cityscape Cleaning Crew may assist with rescheduling or finding another option.

21. Cleaner Applications

Submitting a cleaner application does not guarantee approval, customers, bookings, income, or any minimum amount of work.

Cleaner opportunities may depend on factors including:

• Homeowner demand
• Service area
• Availability
• Recurring hourly rate
• Experience
• Profile quality
• Customer preferences
• Schedule compatibility

Cityscape Cleaning Crew may accept, decline, suspend, or remove cleaner profiles in accordance with our policies and applicable law.

22. Cleaner Responsibilities

Cleaners are responsible for:

• Providing accurate profile information
• Maintaining required insurance
• Completing required screening
• Keeping availability reasonably current
• Honouring accepted bookings
• Providing services professionally
• Bringing any supplies or equipment they state that they provide
• Following applicable laws and regulations
• Reporting relevant problems or incidents

Cleaners remain responsible for their own taxes, business expenses, insurance, licensing obligations, and other responsibilities associated with operating independently.

23. Prohibited Conduct

Users may not:

• Submit false or misleading information
• Impersonate another person
• Use the service for illegal purposes
• Harass or threaten homeowners, cleaners, or staff
• Attempt to interfere with or damage the website
• Attempt to gain unauthorized access to accounts or systems
• Upload malicious software
• Commit payment fraud
• Manipulate reviews
• Misuse personal information obtained through the platform

We may restrict or terminate access where these rules are violated.

24. Third-Party Services

Cityscape Cleaning Crew may rely on third-party providers for:

• Booking
• Scheduling
• Payment processing
• Email
• Text messaging
• Hosting
• Analytics
• Background screening
• Other operational services

Those third parties may have their own terms and privacy practices.

Cityscape Cleaning Crew is not responsible for failures or interruptions caused by third-party services outside our reasonable control.

25. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted access.

Features may occasionally be unavailable because of:

• Maintenance
• Technical issues
• Third-party outages
• Security concerns
• Updates
• Events outside our reasonable control

We may modify or discontinue website features from time to time.

26. Intellectual Property

The Cityscape Cleaning Crew name, branding, website design, written content, graphics, software, and other materials are owned by or licensed to Cityscape Cleaning Crew unless otherwise stated.

You may use the website for personal and lawful purposes.

You may not copy, reproduce, distribute, sell, modify, or commercially exploit protected materials without permission.

27. Privacy

Your use of Cityscape Cleaning Crew is also subject to our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, and shared.

28. Disclaimer of Warranties

To the extent permitted by law, Cityscape Cleaning Crew provides the website and related services on an as-available basis.

We do not guarantee:

• That every cleaner will meet every homeowner's expectations
• That a cleaner will remain available
• A particular cleaning result
• A specific number of cleaner options
• That the website will always operate without interruption
• That all third-party services will always be available

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection law.

29. Limitation of Liability

To the extent permitted by applicable law, Cityscape Cleaning Crew will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

30. Indemnification

To the extent permitted by law, you agree to indemnify and hold Cityscape Cleaning Crew harmless from claims, losses, liabilities, and expenses arising from your unlawful use of the service, violation of these Terms, or infringement of another person's rights.

31. Suspension or Termination

Cityscape Cleaning Crew may suspend or terminate access to the service if we reasonably believe a user has:

• Violated these Terms
• Engaged in fraud
• Created a safety risk
• Abused another user
• Misused the service
• Failed to meet applicable cleaner requirements

Users remain responsible for any outstanding obligations incurred before termination.

32. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may update the effective date and provide additional notice where required.

Continued use of the service after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

33. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes will be handled in accordance with applicable Ontario and Canadian law.

Nothing in these Terms limits any rights or remedies available under applicable consumer protection legislation.

34. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

35. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented during booking, constitute the agreement governing your use of Cityscape Cleaning Crew.

36. Contact Us

If you have questions about these Terms, contact: